Every call answered, and the appointment booked.
Front Desk picks up when your team cannot: after hours, on weekends, and while everyone is already on another line. It captures the caller and the reason, books the job or the appointment, and messages your team about every call it handled.
What a missed call costs.
The best calls arrive when the office is closed
Someone with an urgent problem calls three businesses in a row and books the one that picks up. Most callers who reach voicemail never call back.
The phone rings while your team is busy
Two calls arrive at once and the second one goes to voicemail. Nobody knows it happened until the caller does not return.
Web inquiries wait for the morning
The form fill that arrived at 10pm is answered at 9am, by which point the person has already spoken to someone else.
The message loses the detail
A note with a name and a number leaves the next person to start the conversation over, and the caller repeats themselves.
What Front Desk runs for you.
Answers around the clock
Calls get answered day and night, on a schedule you set, so the caller always reaches a working line.
Captures the caller and the reason
Name, number, and what they need, sorted into new booking, existing appointment, general question, or urgent.
Books into your calendar
Straightforward requests get offered open slots and booked directly, so the job is on the schedule before morning.
Escalates urgency to a person
Anything urgent triggers an immediate alert to your on-call contact. The system tells the caller help is coming and never attempts to advise.
Tells your team about every call
A message goes out after each call with the caller, the reason, and the booking, and the morning starts with a log of everything that came in.
Remembers a repeat caller
A caller who has been in touch before is recognized, so they do not start from the beginning every time.
Where it starts.
Front Desk is scripted per business, because what a plumbing company needs to ask is different from what a dental practice needs to ask. Start with yours.
What the lead engine returned.
One of the systems we build is a lead engine for cash-pay practices. Here is what it returned for one medical aesthetics group, and the mechanics it used to get there.
Consults booked over three months, up from roughly 15 to 20
A medical aesthetics practice with strong clinical work had been sitting at roughly 15 to 20 consults. The build rebuilt the audience targeting and the content production, then added an SEO and AI-search foundation to the site the practice already ran, with no CRM migration. Consults that used to go unanswered started converting. Read the case study.
Confidential, Medical Aesthetics Group
Seven-day money-back guarantee
Ask for your money back inside the first seven days of the build and you get it. After day seven the standard terms in your agreement resume.
Engineering from Fortune 500 companies
The team includes former Fortune 500 developers, with prior experience at Microsoft, Morgan Stanley, NASA, T. Rowe Price, Perplexity, and Cognizant, and is drawn from Dartmouth, Brown, and Case Western Reserve. Read the roster.
We run Terso on the systems we sell
Our sales, research, and operations run on Deal Engine, Deep Brain, and Command Center every day. Ask on the call and we will show you ours running.
Common questions.
What does Front Desk actually do?
It answers your calls, forms, and messages, captures who is calling and what they need, books the appointment straight into your calendar, and tells your team about every call it took.
What happens on an urgent call?
It flags the urgency, tells the caller a person is coming, and alerts your on-call contact immediately. It never tries to advise, triage, or diagnose.
Does it replace the person who answers our phone?
No. It covers what a person cannot: after hours, weekends, overflow, and the calls that arrive while your team is already on the phone.
Will callers know what they are talking to?
Yes. Every call opens with a disclosure, and the script is written with you so it sounds like your business.
Stop losing the after-hours call.
A free consultation walks through your call flow and shows what is going to voicemail today.
Or send the details and we come to you.
Send the details instead
Name, email, and company. Jake replies within one business day.